We can handle your service request in whatever way is most convenient for you, our customer service line is available to you 24 hours a day, 7 days a week, through any of our contacts; e-mail service24@ttp.expert, phone +352 28 800 24 7 or whatsapp +352 621 962 125

The Estimated Time of Arrival (ETA) may vary depending on the location and time of the occurrence, as well as other conditions that we may not be able to control, such as weather conditions and the availability of our partner network. Currently, our average ETA is 1h24m and is one of the indicators we give the highest priority to, considering that it has a consequent impact on the progress of the entire service.

Our vast network of 7,200 partners spread across Europe is one of Truck & Trail Performance's strengths, allowing us to assist you wherever you are.

Truck & Trail Performance specializes in roadside assistance for all types of heavy vehicles, whether they are trucks, freight trailers, refrigerated vehicles, tanks, or even passenger transport. We are able to find a solution for any type of incident, whether mechanical, tire service, and/or towing.

No, our assistance concept is completely free of fixed charges and/or obligations and is 100% oriented towards the needs of our customers, on a “pay-per-use” basis. We believe in our skills and the value we add for our customers, keeping them free to use our service whenever they wish. Our focus is to keep your fleets moving so they can continue their routes and meet their delivery commitments.

Yes. We are available to serve you anywhere in Europe, without you needing to be our customer. However, being our registered customer will bring you a set of advantages and benefits, as you will be included in our database, allowing us to expedite your order in the event of a breakdown, substantially reducing waiting times. You will have access to an exclusive customer area where you can register your fleet, send and track your service requests and consult all documents and intervention history.

You can request assistance in the language that is most convenient for you, our Multilingual assistance team is able to speak to you, your driver and the partner who will provide assistance on site, overcoming any language barriers in the Euro zone in order to streamline the entire process. “We speak your language!” is one of our slogans and strengths, you can find the list of all languages ​​covered on our website.

Yes, whenever possible and appropriate, Truck & Trail Performance will provide a partner on site, however, if the vehicle can move safely, we recommend, for economic reasons, that the intervention be carried out in one of the workshops indicated by us. Our goal is to provide the best solutions tailored to your needs, which will depend on several factors, such as: location, type and severity of the incident, weather conditions and any specific safety and traffic rules in force in each region. Your need is our priority!

The cost of assistance is determined by several factors and may vary depending on the type of intervention, as well as the country where it occurs. However, Truck & Trail Performance has defined a price range for each area depending on the type of service performed. Labor, travel, or even material costs used more regularly, such as tires, for example, are established with our network of partners in order to ensure better cost control for our customers, who do not need to make any payment at the location of the breakdown, as the entire process is managed by us. After the service, services performed on site will be invoiced, plus our management costs.

Truck & Trail Performance offers all types of support services for your fleet. From tire service, mechanical breakdown, recovery of your heavy vehicle and/or trailer or even assistance finding replacement parts. Everything you need in one place!

The ETR or ETC (ETR – Estimated Time of Repair or ETC - Estimated Time of Completion), is the Estimated Time to Complete the Repair after diagnosis. This indicator is one of the controls carried out by our team during assistance management, allowing our customers to stay informed about the progress of the service and to have an estimate of when their vehicle will be ready to return to the road.

Our team will manage and monitor all assistance without you having to worry. All stages of assistance are controlled and recorded in our own management software, allowing our customers to stay informed, receiving automatic notifications of all relevant updates. Access to the entire assistance history is available online on the customer portal so you can follow up on incidents without any worries.

All assistance history is recorded in our own management software, which our customers have access to through the customer portal, where they can not only monitor ongoing assistance, but also consult the entire assistance history of their fleet, with all documents related to each assistance available.

The “Tyre Report” is a detailed record of the tire service, containing important information about the service performed, details of the tire installed, as well as the one replaced, such as make, model, number. series or even the level of wear of the same, through the remaining mm of profile.